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User Support

Our goal is to hide the complexities of content and e-community management from you. Therefore an important part of our service is making the system intuitively easy for you to use. First we tune the user interface to match your current level of computer skills and context of your e-community application. Then we train you and your staff on how to interact with the platform. Finally, we are available to answer your questions if and whenever they arise.
Direct Contact
Since a key tenant of our business is making technology simple these calls are extremely important to us, so if you have a question, do not hesitate to call. We do not want you to get frustrated trying to do something. Our desire is to make working with our system intuitively obvious, so whenever you need to reach out for assistance, we have not yet reached our goal. We use your calls to help understand how we can improve our systems. Therefore when you do have a question, you will get a personal and full response matched to your skills.
Personalized Support
You will NEVER be given an answer in acronyms or a string of meaningless letters you don’t understand. You will NEVER be sent a link to read some article posted on a web page about a similar problem. Your inquiry will NOT be answered by a low level technician reading from a troubleshooting script in a call center half way around the globe. You will experience personal interaction with someone extremely knowledgeable with the platform and your application, and dedicated to fully understanding your issue and helping you achieve your goals.

This ongoing user support is part of service and included in your quarterly support fees.
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